Key Details
Role: Customer Service Advisors (Multiple Languages Required)
Location: Oxfordshire
Contact: Head of HR
Sector: Travel / Technology
Client: Global leader in online travel comparison
Overview
When one the world’s leading travel price comparison websites required urgent recruitment for multiple niche positions, their Head of HR contacted Selective Recruitment to successfully deliver these business-critical roles.
Company
Founded over 20 years ago, our client has been the one of the world’s leading global real-time internet travel comparison websites. The award-winning company offers over 4000 routes and works with over 100 firms. Their website is visited by 55 million people per year and receives over 3,000 bookings per day!
Background
With the busy summer holiday period ahead, our client needed multiple customer service advisors to liaise with clients in their native language who were calling the company’s international telephone helpline from their own country – such as French, German, Polish, Spanish and Swedish.
Challenge
Recruiting multiple English-speaking customer service advisors can be tough at the best of times, but finding several who each spoke different European languages was another level of complexity!
Thankfully, Selective Recruitment love to constantly innovate, so as well as deploying our usual methodology of job board adverts and database searching, we also created a proactive, comprehensive campaign targeting foreign speakers on social media platforms outside of Linkedin.
Not content to rest on our laurels, we also worked closely with one of the world’s biggest job board aggregators to create a bespoke recruitment campaign – using their cross-border international capabilities to ensure that no stone was left unturned in attracting the best candidates.
Outcome
All of our incredibly time-consuming work paid off, with eight candidates being put forward to interview. We’re delighted to reveal that five made such a good impression that all were hired and are still working at the client, despite only initially being required on a temporary basis!
